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Microsoft Teams expands complimentary features, accelerates Skype integration

As public safety concerns drive a sudden spike in remote support demand, Microsoft opens up complimentary functionality across all instances within its Teams offering and announces upcoming Skype functionality.

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Microsoft Remote

To support the increased workload demand from global IT support efforts due to increasing public safety concerns around coronavirus COVID-19, Microsoft recently announced the expansion of complimentary features in its collaborative communication platform, Microsoft Teams, in a recently-issued FAQ regarding remote support.

Increased functionality throughout all license types

Microsoft was seemingly proactive in anticipating spikes of users remote working by increasing complimentary functionality throughout various instances of their collaborative and communications platform.

Here’s a summary of what’s now available for free to all users:

Full Skype integration with Teams available by end of April

It was also reported that Microsoft will roll out Teams-Skype interoperability sometime this month, a highly anticipated feature that will bring together some of Microsoft’s best remote functionalities. It will be made first available to users on Office 365 and Microsoft 365, then eventually to the rest of the user base by May 1.

Microsoft Team outage reports in Europe still trickle

Despite initial reports that European outages were occurring in MS Teams, Microsoft announced on its Twitter this morning that periodic issues are still present. To stay abreast of the situation as it continues to unfold, we suggest you follow the Twitter handle for Microsoft 365.

Leading remote tools expand free features due to increased demand

Microsoft’s quick response joins other leaders in bolstering free offerings in their respective remote technologies, such as Google (free Enterprise-level Google Hangouts) and Cisco (90-day WebEx licenses). Such moves are surely welcome as IT administrators continue to brace for the sudden influx of remote employees due to increasing calls for social distancing efforts from local municipalities and national governments around the world.


Michael K. Tran

Michael K. Tran

Marketing & Digital Strategy, NuGen Automation

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